Your Customers Already WhatsApp You. Now Turn Every Message Into a Managed Order.
Stop juggling screenshots and forgotten orders. Totely turns your existing WhatsApp number into a structured ordering channel — catalogue, confirmation, payment, and delivery tracking all in one place.
1 Scan QR / Send "Hi" → 2 Browse & Pay → 3 Retailer Confirms → 4 Partner Dispatches → 5 OTP & Delivery
WhatsApp Orders Are Chaos — Until Now
Every retailer is already taking orders on WhatsApp. The problem is managing them without losing your mind.
Your daily WhatsApp nightmare
- ✕Scrolling through hundreds of messages to find orders
- ✕Forgotten orders, wrong quantities, missed payments
- ✕No record of who paid and who hasn't
- ✕Sending UPI links manually for every single order
- ✕No delivery tracking — customers calling you constantly
- ✕Zero GST invoices — losing business clients
- ✕Paying 20–30% commission to Zomato, Swiggy, or Blinkit
Structured, professional, zero chaos
- ✓Every order auto-captured in a structured dashboard
- ✓Instant order confirmation sent to customer automatically
- ✓Payment status tracked per order — unpaid list always ready
- ✓Payment link auto-sent with order confirmation
- ✓Real-time delivery updates via WhatsApp — no calls
- ✓GST invoices generated automatically, every order
- ✓Zero platform commission — direct bank payment, always
Your Customers Are Already There
No new app. No learning curve. No convincing customers to download yet another thing.
Zero App Downloads
Customers order the same way they chat — no friction, no drop-offs, no lost orders because they "couldn't find the app."
98% Open Rate
WhatsApp messages are read in minutes. SMS and email can't compete. Your order confirmations, payment links, and delivery updates actually get seen.
5 Indian Languages
Serve customers in Hindi, Telugu, Tamil, Kannada, and English. Your catalogue and confirmations, in the language they're comfortable with.
Direct Bank Payment
Money goes straight to your bank account. No middleman holding your earnings. No 3–7 day settlement delays like food aggregators.
WhatsApp Catalogue
Your product list inside WhatsApp — customers browse and order without leaving the app. Update prices any time, instantly.
DPDPA Compliant
Built to India's Digital Personal Data Protection Act. Your customer data stays yours — no selling, no third-party sharing, ever.
Built for the Retailers Who Keep India Running
Four industries, one platform — because every type of retail has unique ordering needs.
Kirana stores are the heartbeat of Indian neighbourhoods — and your regulars already WhatsApp their orders. Totely structures every message into a proper order with automatic stock confirmation, GST invoice, and UPI payment link. Now you can manage 50 daily orders as easily as 5.
- ✓Standing orders for weekly regulars
- ✓Credit tracking per customer
- ✓Hindi & regional language support
- ✓Delivery slot management
Large-format independent supermarkets handle hundreds of SKUs and dozens of daily delivery orders. Totely manages complex multi-item orders, bulk pricing, loyalty customer standing orders, and same-day delivery scheduling — all without paying Blinkit or BigBasket a single rupee.
- ✓Multi-category WhatsApp catalogue
- ✓Bulk order & wholesale pricing tiers
- ✓Delivery zone & slot management
- ✓Auto-reorder reminders for regulars
Pet owners buy specific brands of food, repeat monthly, and hate running out. Totely makes it easy to set up auto-repeat orders for pet food and accessories, send reminders when a customer's usual brand is back in stock, and collect subscription-style monthly payments — building loyalty that Zomato can't touch.
- ✓Monthly auto-repeat for pet food
- ✓Back-in-stock WhatsApp alerts
- ✓Subscription payment collection
- ✓Vet product & medication reminders
Every order you take on third-party aggregators costs you 20–30% in commission. Totely lets you shift your regular orders to your own WhatsApp channel and keep every rupee. No algorithm, no black-box rankings, no sudden commission hikes — just direct relationships with your regulars.
- ✓Table & takeaway ordering via WhatsApp
- ✓Menu catalogue with daily specials
- ✓Pre-order for lunch or dinner slots
- ✓Loyalty offers sent directly to regulars
Everything You Need, Nothing You Don't
Nine features designed for the Indian retail reality — not a Silicon Valley startup's idea of it.
WhatsApp Catalogue
Your full product catalogue on Trelliso — photos, prices, quantities. Customers scan your QR or send "Hi" and start browsing in seconds. No app needed.
Auto-Confirm & Notifications
Automated WhatsApp messages at every stage — order received, confirmed, in transit, out for delivery, delivered. Customers always know exactly where their order is.
All Payment Modes
Cash on Delivery, UPI, Payment Gateway, and Debit Card — customers choose what suits them. Every payment is logged against the order automatically.
GST Auto-Invoicing
GST-compliant invoices generated and sent automatically for every order. Win institutional and B2B clients who need proper paperwork.
OTP Delivery Verification
Every delivery is secured with a customer OTP — only the right person receives the order. Eliminates "I never got it" disputes, permanently.
Multi-Language Support
Serve customers in Hindi, Telugu, Tamil, Kannada, and English. Your catalogue and all communications, in the language they prefer.
Trelliso Retailer Dashboard
Every order — new, confirmed, in transit, delivered — in one live dashboard at app.trelliso.com. Full order history, customer details, and payment status always at hand.
Delivery Partner Management
Assign orders to your own delivery staff or third-party partners from the dashboard. Tag items, confirm packing, and track real-time delivery status.
No App for Customers
The single biggest adoption advantage. Customers scan a QR code or send "Hi" — that's it. Zero download, zero registration, zero drop-off.
Live in 15 Minutes. Seriously.
No technical knowledge required. If you can use WhatsApp, you can use Totely.
Customer Initiates
Customer scans your QR code or sends "Hi" on WhatsApp — automated welcome message fires instantly.
Browse & Checkout
Customer browses your Trelliso catalogue, adds items to cart, enters delivery address, and selects payment (COD, UPI, or card).
Order on Dashboard
Order appears live on your Trelliso dashboard (app.trelliso.com). Check inventory, confirm, and tag items for packing.
Assign & Dispatch
Assign to your delivery partner from the dashboard. Status updates (In Transit → Out for Delivery) auto-notify the customer via WhatsApp.
OTP & Delivered
Delivery partner verifies with customer OTP. Order marked Delivered. Full journey logged. Customer notified automatically.
What Early Retailers Are Saying
Real results from real store owners across India.
"I was managing 60 WhatsApp orders a day by scrolling up and down all morning. Now every order appears in my dashboard the moment a customer sends it. I haven't missed a single order in 3 months."
"We shifted 40% of our Swiggy orders to WhatsApp within 6 weeks of using Totely. That's lakhs saved annually in commission. Our regulars actually prefer ordering directly — they get better prices."
"We were the first to go live on Totely. Our customers scan the QR, order their pet food directly on WhatsApp, and get an OTP-verified delivery at their door. Managing orders used to be chaos — now the Trelliso dashboard handles everything."
Simple, Transparent Pricing
No hidden fees. No commission on orders ever. Cancel any time.
Perfect for small kirana stores and solo-owner shops just getting started.
- WhatsApp ordering channel
- Up to 200 orders / month
- Basic product catalogue (50 items)
- Auto-confirm & payment link
- WhatsApp delivery updates
- Email support
- * ₹0 commission on all orders
Save ₹2,400/year. Billed as ₹9,588 annually. Full starter features.
- Everything in Starter Monthly
- 2 months free (₹2,400 saving)
- Priority WhatsApp support
- Onboarding call included
- Custom QR code standee design
- * ₹0 commission on all orders
Questions Retailers Ask Most
Straight answers before you get started — from real onboarding conversations.
You receive an instant alert on your Trelliso retailer dashboard (app.trelliso.com) and an instant WhatsApp notification on your registered store number. The order appears in real-time with customer name, delivery address, items, and payment mode.
Set Up Your WhatsApp
Store Today.
Takes 15 minutes. No technical skills needed. Your first 14 days are free.
- Live in 15 minutes — we manage setup and catalogue activation
- Direct bank settlement on UPI and cards with 0% platform commission
- Manage orders and delivery tracking live on app.trelliso.com
- 14-day free trial included on all plans